Dear heroes of Midgard,
To further improve your customer experience, we have made adjustments to how we handle bot/scam/hack cases.
Accounts that are caught to have been using illegal third party programs, and accounts that benefit from the use of these said programs, shall be sanctioned with account suspension. This is put in place to discourage players from using these applications to gain an unfair advantage in the game.
In line with this, we will entertain re-evaluation of cases that happened from January 1, 2019
onwards. However, cases that were raised or re-appealed from January 1st onward that were already solved are considered closed. As always, our customer service live chat is open to answer any inquiries you may have; you may contact our customer service team through this link http://bit.ly/2s6vT0t
Players are also advised to be careful and advised to take screenshots of their in-game transactions as some items may have come from illegal means.
Ragnarok Online Team